Privacy Policy
What we actually collect, and what we don't.
// What We Collect
| Data | Why |
|---|---|
| Name, email, billing address (optional) | Account creation, invoicing, support |
| Payment details | Processed by our payment/crypto gateway directly — we don't store full card numbers or wallet private keys |
| IP address (at signup/login) | Fraud prevention and account security, not behavioral tracking |
| Support ticket & chat content | So we can actually help you |
| Order/server configuration (OS, location, hostname) | Needed to provision and manage your service |
// What We Don't Collect
- We don't monitor, log, or inspect traffic/content on your VPS or dedicated server.
- We don't sell your data to third parties, ever.
- We don't require a full billing address or phone number to order.
// Cookies & Site Analytics
This website and the client billing area use:
- Google Analytics (GA4) — aggregate traffic stats (pages visited, rough location, device type). Standard analytics cookies apply.
- Tawk.to live chat — if you use live chat, the conversation is stored by Tawk.to's platform so we can respond and follow up.
- Session/cart cookies — needed for login sessions and the shopping cart to function on the billing panel.
- Affiliate referral cookie — if you arrive via an affiliate link, a cookie records that referral for commission tracking.
You can block these via your browser's cookie/tracker settings; the site and billing panel will still work, though live chat and cart persistence may not.
// How We Use Your Information
Solely to run the service: creating and managing your account, provisioning and supporting your server, billing, responding to support requests, and (if you're an affiliate) tracking referral commissions. We don't use your data for anything beyond operating DejavuHost.
// Who We Share Data With
Payment processors/crypto gateways (to process your payment), and Tawk.to (if you use live chat). We don't share account or usage data with anyone else, and we don't sell it.
// Data Retention
We keep account and billing records for as long as your account is active, plus a reasonable period after for accounting/dispute purposes. You can request deletion of your account data at any time (see below) — we'll remove what we can, though some billing records may need to be kept for legal/accounting reasons even after account closure.
// Your Rights
You can request a copy of the data we hold on you, ask us to correct it, or ask us to delete your account and associated data. Open a support ticket or email support@dejavuhost.com to make a request.
// Security
We take reasonable technical measures to protect your account and billing data. No system is 100% secure, but we don't store more than we need to, which limits what there is to protect in the first place.
// Changes to This Policy
We'll update this page if what we collect or how we use it changes, with a new "Last updated" date. Significant changes will also be communicated by email or a client-area notice.
// Contact
Privacy questions or data requests: support@dejavuhost.com.